FAQ

No we don't charge a call out fee

All of our plumbing consultations are free

we fit bathrooms as well as shower installations and tap installations

We do 24/hr emergency call outs

Common sources of leaks in the home include toilets, dripping taps, showers, radiators and pipework. Also look out for poorly plumbed appliances and overflows from a water tank or cistern in the loft. Check outside taps too. Some leaks are hidden from view and easy to miss. If you're on a meter, a higher than normal bill may mean that there is a leak on one of your pipes or appliances.

The most obvious sign of a gas leak is the smell of sulphur or rotten eggs. This is due to the addition of mercaptan, a harmless artificial odour that’s added to gas to make it easier to detect. It provides an early warning sign that you have a gas leak.

If you know that you should have your boiler serviced but are asking yourself ‘how often should I service my boiler?’ then we have the answer. To ensure that it’s running safely and efficiently, your boiler should be serviced as often as once a year. Not having your boiler serviced could lead to faults, higher energy bills and your warranty ending early.

Locate Your Main Water Valve: Find the main water valve and shut it off to prevent further water flow into your home. This will help minimize damage. Drain Your Faucets: Open all your taps to drain the system as quickly as possible. Save some water in a bucket for flushing toilets and hand washing. Once the water stops running, turn off all the taps. Soak Up Escaping Water: Use towels to soak up any water to limit damage. Place them near the burst pipe to absorb as much water as possible.

If you live in a smaller home which doesn’t need loads of hot water and heating, you might opt for a combi boiler. These take up the least amount of room, as they don’t need an external tank, and are the most efficient. If you’ve got multiple bathrooms and higher demand for hot water, you might need a conventional boiler.

1. The radiator valve is turned off
2. An airlock in the radiator or pipes
3. The radiator needs bleeding
4. The radiators need to be balanced
5. The radiator valve is blocked
6. The radiator is full of sludge
7. The radiator is not piped up correctly

Limescale build-up in pipes, connections to the boiler, and even the heat exchanger is common in hard-water areas. This build-up may cause boiler whistling and kettling, but banging and clanging are common, too. The limescale will attach itself to boiler components and the pipework connected to the boiler. As a result, hotspots where hot water reaches higher temperatures will appear. When steam bubbles pop, they’ll create kettling, tapping, banging and clanging noises, depending on how severe the issue is.